GDPR Radio – Complaints, ICO Updates and Lessons from the Frontline

Season 2, Episode 8 | Data Protection Made Easy Podcast

Join us this Friday for another live episode of GDPR Radio, part of the Data Protection Made Easy Podcast, where we unpack the biggest data protection stories and developments shaping organisations across the UK.

This week marks the return of Mark Farrell, who made his debut on the podcast recently and quickly became a favourite among our listeners. Mark, formerly of the Information Commissioner’s Office (ICO), recently joined Data Protection People and brings with him a wealth of regulatory insight and practical experience.

During the session, Mark will be joined by Catarina Santos as they explore some important updates around complaints handling and recent ICO guidance. Mark has recently contributed to guidance on complaint updates and will be sharing his perspective on what organisations need to know, what is changing, and how organisations should respond when complaints arise.

Alongside this, Mark and Catarina will also be discussing a major project they are currently working on, sharing practical lessons learned, common pitfalls, and top tips for organisations navigating complex data protection challenges.

As always with GDPR Radio, the discussion will also touch on the data protection news of the week, giving attendees a chance to stay informed on key developments affecting the profession.

Why Join the Session?

This episode will provide practical insights into:

• How organisations should approach data protection complaints
• Recent ICO updates and expectations
• Real world lessons learned from large scale data protection projects
• Practical tips from experienced practitioners working across multiple sectors

Whether you work in data protection, compliance, cyber security, or governance, this session will give you valuable insight into how organisations are responding to current regulatory expectations.

Join the Conversation

The Data Protection Made Easy community now has over 1,700 subscribers, with professionals joining from organisations across the UK and beyond. Our weekly podcast sessions provide a space to learn, share experiences, and discuss the challenges facing the profession today.

The session is free to attend and open to everyone.

Expect a live interactive chat, the opportunity to ask questions, and practical discussion with experts working on the frontline of data protection.

Event Details

Podcast: Data Protection Made Easy
Episode: Season 2, Episode 8 – GDPR Radio
Hosts: Catarina Santos and Mark Farrell
Date: Friday 6th of March 2026
Time: 12:30pm – 13:15pm 
Location: Microsoft Teams Meeting

Join us live to take part in the discussion or submit your questions to the hosts.