Our New SAR Support Service

Myles Dacres

Data Protection People have recently unveiled a new SAR Support Service which is supporting a wide range of clients.

SAR Support Service

Data Protection People Unveils Enhanced SAR Support Service for Streamlined Subject Access Requests

Data Protection People, a leading provider of data protection consultancy services, is thrilled to announce a significant upgrade to its popular SAR Support Service. Designed to revolutionise how businesses handle Subject Access Requests (SARs), the enhanced service offers a more sophisticated approach to data ingestion, improved deduplication capabilities, and a simplified pricing structure.

What’s New?

  • Advanced Data Ingestion: The upgraded service utilises a more powerful data bureau software with enhanced OCR, indexing, and deduplication algorithms. This streamlines the process of breaking down complex data formats like PST emails, extracting attachments, and identifying duplicate documents for faster processing.
  • Reduced Upload Costs: Data Protection People has introduced competitive upload costs, making large data volume handling more affordable.
  • Simplified Pricing: The new pricing structure offers a clear breakdown of costs, categorised into “Software per GB” and “Human per Hour” charges. This allows for easier budgeting and cost predictability.
  • Improved User Interface: The user interface (UI) has been enhanced for easier document navigation. This enables the SAR team to bulk remove similar content, further streamlining the redaction process.

The Three-Phase Approach to Streamlined SAR Handling:

Phase 1: Data Ingestion

The SAR Support Service utilises a robust software suite to ingest the data provided. This phase involves:

  • Data Extraction: Converting information into a usable format using OCR technology.
  • Indexing & Categorisation: Organising documents for easy retrieval and classification based on predefined criteria.
  • Deduplication: Identifying and eliminating duplicate documents through advanced hashing algorithms.
  • Keyword Filtering: Scanning documents for specific keywords associated with potential exemptions, like “grievance” or “sickness.”

Phase 2: Business as Usual

The Data Protection People team then analyses the refined data set within the platform, aiming to further reduce the number of pages requiring redaction. This phase involves:

  • Commercial & Non-Personal Data Removal: Removing irrelevant data like company logos or internal communications that aren’t personal to the requestor.

Phase 3: Manual Redaction

Finally, a dedicated SAR team meticulously reviews each document and applies redactions to:

  • Data Exempt from Disclosure: Information protected under the Data Protection Act 2018.
  • Third-Party Personal Data: Personal details of individuals unrelated to the SAR request.
  • Non-Personal Requestor Data: Information not relevant to the individual making the SAR request.

Following this comprehensive process, Data Protection People delivers two sets of documents – one sanitised for disclosure to the requestor and another containing all redacted sections for your reference.

Benefits of Outsourcing SARs to Data Protection People

Managing SARs internally can be a time-consuming and resource-intensive task. Outsourcing to Data Protection People offers several key advantages:

  • Improved Efficiency: Our advanced software and experienced team significantly expedite the SAR handling process, saving you valuable time and money.
  • Flexible Support: Unlike a dedicated in-house team, our service provides flexible support seven days a week. This ensures you meet even the most demanding deadlines.
  • Reduced Risk & Better ROI: SARs can be unpredictable. By outsourcing to us, you avoid the need for a dedicated internal team, minimising ongoing overhead costs and potential compliance risks.
  • Expert Guidance: Our team of data protection specialists offers expert guidance throughout the process, ensuring a compliant and efficient outcome.

Data Protection People’s enhanced SAR Support Service is a powerful tool for businesses of all sizes struggling with the complexities of handling SARs. Contact us today at 0113 869 1250 or visit our SAR Support page to learn more about how we can streamline your SAR management process: SAR Support.

View our SAR Support Poster Here.