Join Our Team – Support Services Manager

Location: Leeds, LS3 1HS (On-Site)
Salary: £28,000 – £50,000 per year
Hours: Full-time, Monday to Friday
Apply Now: Send your CV to [email protected]

Make an Impact in Data Protection

Are you an experienced data protection professional with a passion for leadership and delivering top-tier client support? Do you thrive in managing teams, ensuring quality service delivery, and helping organisations navigate complex data protection challenges? If so, this is the perfect opportunity for you!

At Data Protection People (DPP), we are specialists in data protection, GDPR compliance, and information security. We provide expert consultancy, support, and training to organisations across the UK, helping them navigate evolving regulations and ensure compliance.

We are seeking a Support Services Manager to oversee our Support Desk Team, ensuring exceptional service delivery, high-quality responses, and seamless case management.

Why Work with Data Protection People?

• Work with Industry Experts – Join a leading data protection consultancy with an established reputation for excellence.
• Career Growth & Development – Take on leadership responsibilities and develop your management skills.
• Competitive Salary & Benefits – Enjoy a rewarding salary package with up to 30 days of holiday + bank holidays and on-site parking.
• Dynamic & Collaborative Work Culture – Work alongside a team of dedicated professionals in a supportive and engaging environment.

Your Role as Support Services Manager

As Support Services Manager, you will be responsible for the management and optimisation of our Support Desk operations, ensuring that businesses receive prompt, expert advice on all aspects of data protection.

Key Responsibilities:

Managing the Support Desk & Service Delivery

• Oversee the smooth operation of all client support requests, ensuring they are acknowledged and resolved within SLA timeframes.
• Assign support tickets to the appropriate Data Protection Consultants and ensure they are triaged correctly.
• Monitor and maintain case management systems for accurate and up-to-date tracking of queries and resolutions.
• Conduct quality assurance (QA) reviews to ensure all responses meet professional and regulatory standards.
• Act as a point of contact for client queries, ensuring high levels of customer satisfaction.

Leadership & People Management

• Lead, mentor, and develop a team of Support Desk Consultants, helping them build their expertise in data protection.
• Conduct regular performance reviews, one-to-one meetings, and training sessions to support career development.
• Establish progression plans for team members and identify opportunities for professional growth.
• Ensure ongoing training and mentoring, keeping the team up to date with data protection laws, GDPR changes, and best practices.

Training & Development

• Develop internal training programs to enhance the skills and knowledge of Support Desk Consultants.
• Ensure that all employees involved in support services have access to ongoing professional development.

Who We’re Looking For

• Data Protection Expertise – A strong understanding of GDPR, PECR, and UK data protection laws.
• Leadership & Management Experience – Proven ability to lead a team and manage service delivery.
• Legal & Compliance Knowledge – A background in data protection, law, compliance, or regulatory services (a legal qualification is a plus).
• Process-Driven Approach – Experience managing case systems, SLAs, and client support operations.
• Excellent Communication & Problem-Solving Skills – Ability to engage with clients, provide clear guidance, and lead a team effectively.

How to Apply

Ready to take the next step in your career? Join Data Protection People and make a real impact in the world of data protection and compliance!

Send your CV to: [email protected]

We look forward to welcoming you to our growing team!