Join Our Team – Data Protection Trainee Support Desk Consultant

Location: Leeds, LS3 1HS (On-Site)
Salary: Competitive, based on experience
Hours: Full-time, Monday to Friday
Apply Now: Send your CV to [email protected]

Launch Your Career in Data Protection

Are you looking to start your career in data protection, privacy law, and compliance? Do you have a legal qualification and a keen interest in GDPR, data security, and regulatory compliance?

At Data Protection People (DPP), we specialise in making data protection easy to understand and easy to do. We provide expert advice and support to organisations across various industries, helping them navigate complex data protection laws and maintain compliance.

We are looking for a Trainee Support Desk Consultant to join our Support Desk team in Leeds. This is a fantastic opportunity for a law graduate or early-career professional to gain hands-on experience in data protection, working with experienced consultants and supporting clients with real-world compliance challenges.

Why Join Data Protection People?

• Gain Hands-On Experience – Work directly with clients and learn from industry-leading data protection experts.
• Career Growth & Development – Follow a structured professional development plan to advance your career.
• Supportive & Collaborative Culture – Join a friendly and knowledgeable team where learning is encouraged.
• Competitive Salary & Benefits – Enjoy a rewarding package with up to 30 days of holiday + bank holidays.
• Work on Meaningful Projects – Help organisations improve their privacy and security practices.

Your Role as a Trainee Support Desk Consultant

As a Trainee Support Desk Consultant, you will play a crucial role in handling data protection support queries and assisting clients with GDPR compliance and privacy best practices. This is an entry-level role designed to develop your skills and knowledge in data protection, legal research, and advisory services.

Key Responsibilities:

Handling Support Tickets & Client Queries

• Log and manage support tickets raised through email, web forms, and telephone.
• Review and summarise client requests to determine the best course of action.
• Conduct research into data protection regulations and apply findings to client queries.
• Prepare responses to support requests, ensuring accuracy and clarity.
• Review and analyse responses prepared by colleagues before final submission.

Support Desk Administration

• Assist in administering and maintaining the Support Desk service.
• Generate usage reports to track support desk activity and client engagement.
• Manage support desk tasks, including setting up jobs, updating whiteboards, and coordinating meetings.
• Maintain and update the support desk knowledge base and resource library.
• Produce templates and documentation to improve support processes.

Training & Development

• Follow a structured professional development plan to progress within the company.
• Receive mentorship from experienced consultants to enhance your skills.
• Work towards becoming a fully qualified Data Protection Consultant.

Team Collaboration & Client Support

• Work closely with experienced data protection consultants to resolve client queries.
• Support internal projects and business development initiatives.
• Assist in managing client relationships and providing high-quality service.

Who We’re Looking For

• Legal Background – A law degree or legal qualification is required.
• Strong Research & Analytical Skills – Ability to analyse legal requirements and provide clear recommendations.
• Excellent Communication Skills – Ability to write clear, concise responses to client queries.
• Organisational & Time Management Skills – Ability to handle multiple support requests efficiently.
• Attention to Detail – Strong focus on accuracy and compliance.
• Interest in Data Protection – Keen to learn and grow within the field of GDPR, privacy, and compliance.
• Proactive & Eager to Learn – Ready to take on challenges and expand your knowledge.

How to Apply

Ready to kickstart your career in data protection? Join Data Protection People and develop your expertise in this exciting and fast-growing field!

Send your CV to: [email protected]

We look forward to welcoming you to our team!