Eastlight Community Homes Case Study
Written by Data Protection People
Eastlight Community Homes is a housing association covering Essex and East Anglia. It provides affordable homes and services to thousands of tenants across the region, supported by an in-house Information Governance team and DPP’s outsourced DPO and Support Desk.
Eastlight Community Homes Case Study, Outsourced DPO and Support Desk
Eastlight Community Homes covers Essex and East Anglia. With thousands of tenants and large volumes of personal data, they partnered with DPP for an outsourced DPO and Support Desk to strengthen governance.
We reduced our number of data breaches through engagement. People are calling before they make mistakes now, which is a very positive change.
The Challenge
Limited engagement with governance initially led to avoidable breaches, low awareness, and no experience managing major incidents.
Our Solution
- Appointment of an outsourced DPO with monthly contact
- Support Desk access for SARs, breach support, and DPIAs
- Direct liaison with the ICO during a major 2020 breach
- Community engagement through takeaway sessions and webinars
The Results
- Improved awareness and fewer breaches
- Confidence for the in house lead with expert backup
- Successful breach management and ICO liaison
- Positive cultural shift with proactive advice seeking
The Support Desk and DPO service are a lifeline, approachable and knowledgeable.
About the Client
Eastlight provides affordable homes and services across Essex and East Anglia, managing sensitive tenant data at scale.
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Related reading, Outsourced DPO Services, GDPR Support Desk.