Charity fundraising in the spotlight!! – Thoughts of the Outsourced DPO

By David Hendry

Did you notice in the news yesterday https://www.bbc.co.uk/news/technology-54621308 the faux pas by the charity who either haven’t heard or don’t understand the PECR or live in the belief that it doesn’t apply to charity fund raising?

The official response to complaints was really clumsy.  People don’t get offended or upset by unsolicited direct marketing – they get really fed up when organisations patently fail to understand and work within the law though.  @long_covid showed a complete lack of understanding of the offence that they committed and seemed to cock a snook to all those who pointed out the error of their ways.

Sure, some privacy law may be complicated and difficult to understand – the solution is to reach out for support, not to blunder on with the blind leading the blind!

We should be thankful for small mercies; at least they didn’t CC in all the recipients!!

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    IMPORTANT INFORMATION

    We have been receiving complaints over the last few weeks from people who have received unsolicited direct marketing calls from a company called The Protection People.  We should like to point out that we are Data Protection People and have nothing to do with those calls.

    We have been advising those people who have contacted us that they should make a complaint to the Information Commissioner’s Office (ICO) using this link https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/spam-texts-and-nuisance-calls/.  It would be helpful to the ICO if you knew the number that called you, the date and time of the call and what the call seemed to be about.

    You might also want to register your phone number with the telephone preference service (TPS), a national suppression service which should cut down calls of this nature as it is not lawful to make unsolicited direct marketing calls to numbers registered on the TPS.  You can register your number here https://www.tpsonline.org.uk/register.

    We know that these kind of calls can be distressing and intrusive and you have our sympathy.  Please do not hesitate to contact us if you would like to discuss it with us otherwise we’d encourage you to report it to the ICO as notifying them of this kind of practice enables them to investigate and take enforcement action where necessary.  You can see the action that has been taken by the ICO here https://ico.org.uk/action-weve-taken/enforcement/.

    Data Protection People Limited – March 2021