Coronavirus Update

By David Hendry

We have produced this article to keep our customers informed about our response to the Corona Virus.  Given that many organisations are responding to the Corona Virus by implementing remote working, it may be that this introduces enhanced risks to privacy and data protection.  The team at Data Protection People remain committed to ensuring that we are available to respond to your queries and to provide the high quality and timely advice and guidance that you have come to expect.  For the last 5 years we have encouraged home/remote working and have the technology and management processes in place to allow us to function normally.

We have set out specific information for each of our services below:

Support Desk

Data Protection People’s support desk is continuing to operate through the current period.  The support desk will be staffed from 08:30 to 17:30 on business days as normal.  Support desk tickets can be raised by emailing [email protected] or by calling the support desk on 0113 375 0205 or 0113 375 0207.  Tickets will be logged as normal practice in our Salesforce CRM system and allocated to support desk executives/consultants to be worked.  Our normal QA processes will still be applied to all support tickets and we anticipate being able to continue to provide a rapid turn-around of queries.  Time usage statements will be issued on a monthly basis as normal.  Orders for additional support desk time will be processed by our sales or support team as usual.

SAR Bureau

Our SAR bureau is an extension of our support desk and continues to operate in accordance with the processes outlined above.

Outsourced DPO Contracts and Implementation Projects

Many of our customers have asked our consultants not to visit their sites but, as much of the work we do can be delivered remotely, as far as we are concerned it is business as usual.  We often use MS Teams, Zoom, and Webex for video conferencing and have encouraged our consultants to work from home using these tools where possible to ensure that we continue to provide contracted services to our customers.

Our consultants are able to provide the same levels of advice and guidance as usual and can continue to monitor and report on compliance remotely through discussion, observation, and inspection of records and evidence.


Our face-to-face training program in Leeds has been suspended for the time being but we are still able to offer training via the support desk delivered through Skype or other video conference system.

Further Information

If you have any questions or concerns please do not hesitate to contact Dave Hendry (Sales Director), Phil Brining (Director of Consulting Services), or Kathy Midgely via our [email protected] email address.

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    We would like to use your contact information to send you marketing and promotional materials and special offers by email from time to time. We may only send information to you in this way with your consent. Please indicate whether you consent to us contacting you in this way for those purposes. You may withdraw your consent at any time by clicking the unsubscribe link in our emails.

    We are always happy to make contact with you by either phone, email or a face to face meeting at our office or yours. We work standard UK office hours – every week day 0830 to 1730.


    We have been receiving complaints over the last few weeks from people who have received unsolicited direct marketing calls from a company called The Protection People.  We should like to point out that we are Data Protection People and have nothing to do with those calls.

    We have been advising those people who have contacted us that they should make a complaint to the Information Commissioner’s Office (ICO) using this link  It would be helpful to the ICO if you knew the number that called you, the date and time of the call and what the call seemed to be about.

    You might also want to register your phone number with the telephone preference service (TPS), a national suppression service which should cut down calls of this nature as it is not lawful to make unsolicited direct marketing calls to numbers registered on the TPS.  You can register your number here

    We know that these kind of calls can be distressing and intrusive and you have our sympathy.  Please do not hesitate to contact us if you would like to discuss it with us otherwise we’d encourage you to report it to the ICO as notifying them of this kind of practice enables them to investigate and take enforcement action where necessary.  You can see the action that has been taken by the ICO here

    Data Protection People Limited – March 2021