We have produced this article to keep our customers informed about our response to the Corona Virus. Given that many organisations are responding to the Corona Virus by implementing remote working, it may be that this introduces enhanced risks to privacy and data protection. The team at Data Protection People remain committed to ensuring that we are available to respond to your queries and to provide the high quality and timely advice and guidance that you have come to expect. For the last 5 years we have encouraged home/remote working and have the technology and management processes in place to allow us to function normally.
We have set out specific information for each of our services below:
Data Protection People’s support desk is continuing to operate through the current period. The support desk will be staffed from 08:30 to 17:30 on business days as normal. Support desk tickets can be raised by emailing [email protected] or by calling the support desk on 0113 375 0205 or 0113 375 0207. Tickets will be logged as normal practice in our Salesforce CRM system and allocated to support desk executives/consultants to be worked. Our normal QA processes will still be applied to all support tickets and we anticipate being able to continue to provide a rapid turn-around of queries. Time usage statements will be issued on a monthly basis as normal. Orders for additional support desk time will be processed by our sales or support team as usual.
Our SAR bureau is an extension of our support desk and continues to operate in accordance with the processes outlined above.
Outsourced DPO Contracts and Implementation Projects
Many of our customers have asked our consultants not to visit their sites but, as much of the work we do can be delivered remotely, as far as we are concerned it is business as usual. We often use MS Teams, Zoom, and Webex for video conferencing and have encouraged our consultants to work from home using these tools where possible to ensure that we continue to provide contracted services to our customers.
Our consultants are able to provide the same levels of advice and guidance as usual and can continue to monitor and report on compliance remotely through discussion, observation, and inspection of records and evidence.
Our face-to-face training program in Leeds has been suspended for the time being but we are still able to offer training via the support desk delivered through Skype or other video conference system.
If you have any questions or concerns please do not hesitate to contact Dave Hendry (Sales Director), Phil Brining (Director of Consulting Services), or Kathy Midgely via our [email protected] email address.