Juniper Education Case Study
Written by Data Protection People
Juniper is a growing organisation operating across education and technology, with multiple acquisitions and diverse data landscapes. A newly appointed CRM Manager also carries the DPO remit, supported by DPP to strengthen governance, refresh policies, and manage SARs and breaches with confidence.
Juniper Case Study, Data Protection Support
Juniper is a growing organisation managing multiple acquisitions. With the CFO informally covering the DPO role and no dedicated resource, policies and processes needed a refresh. DPP supported a newly appointed CRM Manager and DPO with templates, training, and quick expert advice, building confidence and saving time. “It is just easy, I know you will have an answer.”
Education and Technology
CRM Manager and Data Protection Officer
Data Protection Support, templates, and advisory
Ongoing engagement
“It is rare that you find someone who has been brought in as a DPO, it is normally somebody who has just ended up having that responsibility.”
The Challenge
Responsibility for data protection sat with the CFO alongside other duties, which meant limited capacity and expertise. Policies were outdated, SAR and breach handling were unclear, and the risk of non compliance was increasing. When a new CRM Manager stepped into a dual role as DPO, they needed reassurance, resources, and a trusted second opinion to manage data protection effectively.
Our Solution
- Second pair of eyes on policies, processes, and decisions
- Targeted training materials and practical guidance tailored to Juniper
- Advice on international compliance issues, including China data protection requirements
- Fast access to DPP experts, for example Kathy and Ollie, for knowledgeable responses
- Templates and frameworks, including the IGF, so the team did not have to start from scratch
Services used, Outsourced DPO, GDPR Support Desk.
The Results
- Stronger in house ownership of data protection, backed by expert support
- Updated policies and frameworks being rolled out across the business
- Greater confidence for the CRM Manager and DPO when making decisions
- Time saved using ready made materials rather than building everything anew
- A collaborative relationship built on trust and responsiveness
“They are super friendly, enthusiastic, and always eager to help. I never feel like I am being a nuisance asking questions. It is like having a safety blanket.”
About the Client
Juniper is a growing organisation operating across education and technology, with multiple acquisitions and diverse data landscapes. A newly appointed CRM Manager also carries the DPO remit, supported by DPP to strengthen governance, refresh policies, and manage SARs and breaches with confidence.
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Tags, Education, Technology, Outsourced DPO, GDPR, SARs, International compliance, Training.
Related reading, Outsourced DPO Services, GDPR Support Desk.